Refund policy

We offer a 30-day change of mind return policy. To be eligible for a return, your item must be in new or slightly used condition, with all included accessories, and in its original packaging where possible. You’ll also need the receipt or proof of purchase.

All returns must be approved by our support team before being sent back to us. To request a return, please contact us at support@htech.com.au within 30 days of receiving your order.

If your return is approved, we’ll provide instructions on how and where to send your item. Returns are accepted by mail. Return shipping costs and return labels are the buyer’s responsibility. Items sent back to us without prior approval from our support team will not be accepted.

We do not charge restocking fees for approved returns.

You can always contact us for any return question at support@htech.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
We accept exchanges. To request an exchange, please contact us at support@htech.com.au so our support team can review and approve the request before the item is sent back.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method within 14 days. Original shipping costs, return shipping costs, and any costs associated with returning the item may not be refundable for change of mind returns.

Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@htech.com.au.

Nothing in this policy limits any rights you may have under the Australian Consumer Law.